Privacy Policy

Last updated: 17th January 2026

Koya respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a booking with us.

1. Information We Collect

We may collect the following types of personal information:

Personal details: name, email address, phone number, billing address
Booking information: stay dates, number of guests, special requests
Payment information: payment details are processed securely by third-party payment providers; we do not store full credit card details
Technical data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information to:

Process and manage reservations and payments
Communicate with you about your booking or inquiries
Send booking confirmations, updates, and essential service messages
Improve our website, services, and guest experience
Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

3. Payments

All online payments are handled through secure third-party payment processors (such as Stripe, PayPal, or similar). These providers process your payment information in accordance with their own privacy and security policies.

4. Sharing Your Information

We may share your information only when necessary:

With service providers who help operate our website or booking system
With payment processors to complete transactions
If required by law, regulation, or legal process

All third parties are required to protect your information and use it only for agreed purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Ensure the website functions properly
Analyze website traffic and usage
Improve performance and user experience

You can control or disable cookies through your browser settings.

6. Data Storage and Security

We take reasonable steps to protect your personal information using administrative, technical, and physical safeguards. While no system is 100% secure, we work to protect your data from unauthorized access, loss, or misuse.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill booking and service obligations
Meet legal, accounting, or regulatory requirements

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Koya
Email: koyabooking@gmail.com
Location: Tokyo